ATTO Technology Express SAS R348 Guide de dépannage

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ATTO ExpressSAS Troubleshooting Guide for Mac OSX 10.4.x
This document describes troubleshooting techniques that can be used to identify
and resolve issues associated with the ATTO ExpressSAS Raid controller.
Some of these techniques may seem simplistic or overly obvious, but these are
the ones that are commonly overlooked and can take several hours of frustration
to find. It is important to only try one technique at a time. While changing
multiple variables may seem to be a time saver, it usually complicates the
troubleshooting process.
A.) Mac OSX 10.4.x
Æ The computer will not boot when the ExpressSAS Raid controller is installed.
The ExpressSAS Raid controller may be improperly seated. Power down the
computer and reseat the card.
Try putting the ExpressSAS Raid controller in a different PCIe slot.
Make sure that the controller, is installed in a slot configured as x8.
Zap the PRAM (command+option+P+R) at boot. Allow to chime 3 times.
Disconnect any SAS/SATA devices from the ExpressSAS Raid controller and
reboot the computer. If this resolves the issue, investigate the SAS/SATA cables
and SAS/SATA target device(s) as described in the section below.
If the computer still does not boot, try installing the ExpressSAS Raid controller in
a different computer. If the ExpressSAS Raid controller works in the new
computer, report this as a possible interoperability issue between the
ExpressSAS Raid controller and the computer. If the problem follows the
ExpressSAS Raid controller, replace it with a new controller.
Æ With the ExpressSAS Raid controller installed, my system stops and displays a
flashing question mark.
This is an indication that the MAC is not able to find an OS to boot from.
Use a CD or some other source to boot from and make sure the startup disk is
correctly defined in "System Preferences" "Startup disks".
ATTO’s ExpressSAS Raid controller currently does not support booting from a
SAS drive(s). This will be included in a future release.
Page 1 of 9 ATTO Technology, Inc. July 12, 2007
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Résumé du contenu

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ATTO ExpressSAS Troubleshooting Guide for Mac OSX 10.4.x This document describes troubleshooting techniques that can be used to identify and resolve

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Æ The ExpressSAS Raid controller is installed in the computer but it does not appear in the System Profiler.  The ExpressSAS Raid controller

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may give a clue as to the root cause of the issue. If a drive LED remains on when the computer freezes, suspect a problem with that drive. Æ The sy

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 Investigate the SAS/SATA device for power. If available, connect to the device’s management feature and run any diagnostic test(s) available.  Wat

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corrupted. Try downloading the image file from the support section of the website again.  If this still does not work, check to see if there is a n

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of controller. B.) Error Log Capabilities The ATTO ExpressSAS Driver does not use the system log to communicate driver events to the user.

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0x40 Log resource usage failures. 0x80 Log informational messages. System NVRAM Options A system NVRAM environment variable, atto-args-esa

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sudo nvram atto-args-esasraid="[options]" where [options] are listed above. If you are not the root user, you will be prompted for a

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12. How duplicable is the error? Does the error occur sporadically/randomly, or can it be reproduced each and every time? 13. If the system was work

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